Terms and Conditions

This page includes the following information:



PRICE VARIATION – Estimates are based on the printer’s current costs of production and, unless otherwise agreed, are subject to amendment on or at any time after acceptance to meet any rise or fall in such costs.

TAX – The printer reserves the right to charge the amount of any value added tax payable whether or not included on the estimate or invoice.

PRELIMINARY WORK – All work carried out, whether experimentally or otherwise, at customer’s request shall be charged.

COPY – A charge may be made to cover any additional work involved where copy supplied is not clear and legible.

ELECTRONIC FILES – (a) It is the customer’s responsibility to maintain a copy of any original electronic file. (b) The printer shall not be responsible for checking the accuracy of supplied input from an electronic file unless otherwise agreed, (c) Without prejudice to clause 15, if an electronic file is not suitable for outputting on equipment normally adequate for such purposes without adjustment or other corrective action the printer may make a charge for any resulting additional cost incurred.

PROOFS – Proofs of all work may be submitted for customer’s approval and the printer shall incur no liability for any errors not corrected by the customer in proofs so submitted, customer’s alterations and additional proofs necessitated thereby shall be charged extra. When style, type or layout is left to the printer’s judgement, changes therefrom made by the customer shall be charged extra.

COLOUR PROOFS – Due to differences in equipment, paper, inks and other conditions between colour proofing and production runs, a reasonable variation in colour between colour proofs and the completed job will be deemed acceptable unless otherwise agreed.

VARIATIONS IN QUANTITY – Every endeavour will be made to deliver the correct quantity ordered, but estimates are conditional upon margins of 5 per cent for work in one colour only and 10 per cent for other work being allowed for overs or shortage (4 per cent and 8 per cent respectively for quantities exceeding 50,000) the same to be charged or deducted.

DELIVERY AND PAYMENT – (a) Delivery of work shall be accepted when tendered and thereupon, or if earlier on notification that the work has been completed, payment shall become due. (b) Unless otherwise specified the price is for delivery of the work to the customer’s address as set out in the estimate. A charge may be made to cover any extra costs involved for delivery to a different address, (c) Should expedited delivery be agreed an extra may be charged to cover any overtime or any other additional costs involved, (d) Should work be suspended at the request of or delayed through any default of the customer for a period of 30 calendar days the printer shall then be entitled to payment for work already carried out, materials specially ordered and other additional costs including storage.

OWNERSHIP AND RISK – (a) The risk in all goods delivered in connection with the work shall pass to the customer on delivery, (b) Goods supplied by the printer remain the printer’s property until the customer has paid for them and discharged all other debts owing to the printer, (c) If the customer becomes insolvent (as set out in clause 16) and the goods have not been paid for in full the printer may take the goods back and, if necessary, enter the customer’s premises to do so, or to inspect the goods, (d) if the customer shall sell the goods before they have been paid for in full he shall hold the proceeds of sale on trust for the printer in a separate account until any sum owing to the printer has been discharged from such proceeds.

CLAIMS – Advice of damage, delay or loss of goods in transit or of nondelivery must be given in writing to the printer and the carrier within three clear days of delivery (or, in the case of non-delivery, within 28 days of notification of despatch of the goods) and any claim in respect thereof must be made in writing to the printer and the carrier within seven clear days of delivery (or, in the case of non-delivery, within 42 days of notification of despatch). All other claims must be made in writing to the printer within 28 days of delivery. The printer shall not be liable in respect of any claim unless the aforementioned requirements have been complied with except in any particular case where the customer proves that (I) it was not possible to comply with the requirements and (ii) advice (where required) was given and the claim made as soon as reasonably possible.

LIABILITY – (a) The printer shall not be liable for indirect loss or third party claims occasioned by delay in completing the work or for any loss to the customer arising from delay in transit, whether as a result of the printer’s negligence or otherwise, (b) Insofar as is permitted by law where work is defective for any reason, including negligence, the printer’s liability (if any) shall be limited to rectifying such defect. Where the printer performs its obligations to rectify defective work under this condition the customer shall not be entitled to any further claim in respect of the work done nor shall the customer be entitled to treat delivery thereof as a ground for repudiating the contract, failing to pay for the work or cancelling further deliveries, (c) Nothing in these conditions shall exclude the printer’s liability for death or personal injury as a result of its negligence.

STANDING MATERIAL – (a) Metal, film and other materials owned by the printer and used by him in the production of type, plates, film-setting, negatives, positives and the like shall remain his exclusive property. Such items when supplied by the customer shall remain the customer’s property, (b) Type may be distributed and lithographic or photogravure film and plates, tapes, disks or otherwork effaced immediately after the order is executed unless written arrangements are made to the contrary. In the latter event, rent may be charged, (c) The printer shall not be required to download any digital data from his equipment or supply the same to the customer on disk, tape or by any communication link unless written arrangements are made to the contrary.

CUSTOMER’S PROPERTY – (a) customer’s property and all property supplied to the printer by or on behalf of the customer shall while it is in the possession of the printer or in transit to or from the customer be deemed to be at customer’s risk unless otherwise agreed and the customer should insure accordingly, (b) The printer shall be entitled to make a reasonable charge for the storage of any customer’s property left with the printer before receipt of the order or after notification to the customer of completion of the work.

MATERIALS SUPPLIED BY THE CUSTOMER – (a) The printer may reject any film, disks, paper, plates or other materials supplied or specified by the customer which appear to him to be unsuitable. Additional cost incurred if materials are found to be unsuitable during production may be charged except that if the whole or any part of such additional cost could have been avoided but for unreasonable delay by the printer in ascertaining the unsuitability of the materials then that amount shall not be charged to the customer, (b) Where materials are so supplied or specified, the printer will take every care to secure the best results, but responsibility will not be accepted for imperfect work caused by defects in or unsuitability of materials so supplied or specified, (c) Quantities of materials supplied shall be adequate to cover normal spoilage.

INSOLVENCY – Without prejudice to other remedies, if the customer becomes insolvent (namely, being a company is deemed to be unable to pay its debts or has a winding up petition issued against it or has a receiver, administrator or administrative receiver appointed to it or being a person commits an act of bankruptcy or has a bankruptcy petition issued against him) the printer shall have the right not to proceed further with the contract or any other work for the customer and be entitled to charge for work already carried out (whether completed or not) and materials purchased for the customer, such charge to be an immediate debt due to him. Any unpaid invoices shall become immediately due for payment.

GENERAL LIEN – Without prejudice to other remedies, in respect of all unpaid debts due from the customer the printer shall have a general lien on all goods and property in his possession (whether worked on or not) and shall be entitled on the expiration of 14 days’ notice to dispose of such goods or property as agent for the customer in such manner and at such price as he thinks fit and to apply the proceeds towards such debts, and shall when accounting to the customer for any balance remaining be discharged from all liability in respect of such goods or property.

ILLEGAL MATTER – (a) The printer shall not be required to print any matter which in his opinion is or may be of an illegal or libellous nature or an infringement of the proprietary or other rights of any third party, (b) The printer shall be indemnified by the customer in respect of any claims, costs and expenses arising out of any libellous matter or any infringement of copyright, patent, design or of any other proprietary or personal rights contained in any material printed for the customer. The indemnity shall include (without limitation) any amounts paid on a lawyer’s advice in settlement of any claim that any matter is libellous or such an infringement.

FORCE MAJEURE – The printer shall be under no liability if he shall be unable to carry out any provision of the contract for any reason beyond his reasonable control including (without limiting the foregoing): Act of God; legislation; war; fire; flood; drought: inadequacy or unsuitability of any instructions, electronic file or other data or materials supplied by the customer; failure of power supply; lock-out, strike or other action taken by employees in contemplation or furtherance of a dispute; or owing to any inability to procure materials required for the performance of the contract. During the continuance of such a contingency the customer may by written notice to the printer elect to terminate the contract and pay for work done and materials used, but subject thereto shall otherwise accept delivery when available.

LAW – These conditions and all other express and implied terms of the contract shall be governed and construed in accordance with the laws of the Isle of Man.


These terms and conditions apply to all orders for books placed with The Copyshop Limited

  • online through our website
  • by telephoning the Copyshop on 01624 622697
  • by email request at outreach@thecopyshop.im

These terms will apply to any contract between us for the sale of books to you.

Information about us – We operate the website www.thecopyshop.im. The Copyshop Limited is a company registered in the Isle of Man, number 085326C. Our registered office is 48 Bucks Road, Douglas, Isle of Man. Our VAT number is 000429728. Telephone 01624 622697. Email enquiries@thecopyshop.im for general enquiries or outreach@thecopyshop.im in relation to orders for books via our website.

Our Book Details – The images of the books on our website are for illustrative purposes. Although we have made every effort to display the front covers accurately, we cannot guarantee that the colour on your screen is exactly the same as the colour of the printed bookcovers. Although we have made every effort to be as accurate as possible, all measurements of weights, dimensions and materials indicated on our site may be subject to a small tolerance.

Terms of Agreement – We will acknowledge receipt of your order using your email address. Please note that this does not mean that your order has been accepted at this stage as all orders are subject to acceptance by us which will take place as described below. We will confirm our acceptance of the order by sending you an email notifying if the books are in stock and the anticipated despatch date. If we are unable to supply any item, for example because the book is not in stock, it is no longer available or due to an error in the website price, we will notify you of this by email and we will not process the order further. If you have already paid, we shall be entitled to cancel the contract between us and refund you the full amount. You undertake that all details provided to us for the purpose of ordering are true and correct, that the credit or debit card you are using or your Paypal account is your own and that there are sufficient funds to cover the cost of the items ordered.

Returns policy – If the item is damaged or we have supplied you with an incorrect item, our team will arrange an immediate replacement, once the faulty or incorrect goods have been returned.  If you wish to cancel the order within 14 days of receipt, you may return the items to us in their original condition for a refund. You will need to send the goods back at your expense. When we receive the items in good condition, we will refund you for the goods and the initial postage. Please notify us before returning any goods. We’ll refund using the same method of payment as you used to make your purchase unless otherwise requested, and within 14 days of receipt of the returned items.

Cancellation policy – If you wish to cancel your order, you may do so by notifying us in writing at outreach@thecopyshop.im within 14 days of receipt of the goods. If your order has not yet been despatched we will immediately cancel it and arrange for a full refund if applicable. If the order has already been despatched when you cancel, please see our returns policy for further information. Please note that you will be responsible for the costs of returning the goods to us unless they were delivered to you in error or the  goods are defective or faulty; in which case we will be responsible  for the costs of return.

How to pay – You can order and pay online via PayPal, over the phone or by email using a debit card or credit card. We accept the following cards: Visa Debit, Visa Credit and MasterCard. By ordering via our site, you are confirming that the payment details  are valid and correct. All transactions will be in pounds sterling. Non-UK credit card providers and banks will determine the exchange rates to be applied and may add an additional processing or administration charge in relation to such payments which the non-UK card holder will be liable to pay. Payment for the items and all applicable delivery charges are in advance. Any order using PayPal will be charged at the time your order is received. If we reject or cancel your order for any reason this charge will be credited back to your PayPal account.

Measuring website usage (Google Analytics) – We may use Google Analytics software to collect information about how you use our website. We do this to help us make improvements. Google Analytics stores information about:

  • the pages you visit and how long you spend on each page
  • how you got to the site
  • what you click on while you’re visiting the site

We don’t collect or store your personal information (e.g. your name or address) so this information can’t be used to identify who you are.


Privacy and Personal Information Policy – This privacy policy sets out how The Copyshop uses and protects any information that you give when you use its website. We will not sell, distribute or lease your personal information to third parties. If you sign up for our newsletter, you will receive correspondence only from the Copyshop.  We will use your information only to fulfill your order or send you details about our offers or news about our services

How we use Cookies – Cookies are very small text files that are stored on your computer when you visit our website. You may see a pop-up welcome message when you first visit.  We’ll store a cookie so that your computer knows you’ve seen it and knows not to show it again. We use these cookies to help identify your computer so we can track shopping basket contents and remember where you are in the order process. You can disable any cookies already stored on your computer, but these may stop our website from functioning properly. Certain cookies are necessary in the operation of the software that works our website.

Delivery – Your order will be processed and despatched within 2-3 working days if goods are in stock. We will contact you by email or phone if the despatch time is expected to be longer due to reprinting.

Products will be sent by standard 1st class Royal Mail (operated by the Isle of Man Post Office) unless you specify a particular alternative.